Returns, Exchanges & Refunds

At VIRAGE London we stand behind our products but if for any reason you are unsatisfied with your order we offer a 14 Day Money Back Guarantee from the date you receive your order (excluding earrings, for strict hygiene reasons).

Following our commitment to quality, to be eligible for a return, your item(s) must be unworn, and returned to us within its original packaging.

***If you purchased a set, items must be returned to us as a whole and not in separate parts***

HOW TO START YOUR RETURN

To return your order for an exchange or refund, please click HERE, where you can submit your details and arrange your postage via our dedicated returns portal. Once that is complete, you will be emailed with your postage label or QR code, along with the instructions of where to post your return.

Once your return is received back into our warehouse, it will be processed within 7 working days. You will then be updated via email as soon as your exchange is processed or your refund is initiated.

If you choose to return only a portion of an order that included a free item(s) as part of a promotional offer, the value of the free item(s) or discount will be deducted proportionally from the refund amount or may be billed separately.

OTHER INFORMATION

It is the responsibility of the customer to cover the return shipping costs. We do however cover the cost of shipping your exchange item back to you at no extra charge, ensuring you have a seamless returns process.

Please also note that original shipping charges are non-refundable and unfortunately we cannot refund any duty or import tax charges.

ANY FURTHER QUESTIONS?

If you have any further queries in regard to our returns and refund policy simply email us at support@viragelondon.com where our dedicated team will be ready to help you.